Hopefully, That’ll Be The End Of That Customer
Customer #1: “I hope this is better than last time! My last ham was salty and had too much fat!”
Me: “I’m sorry about that. We do have a guarantee on flavor, so if you—”
Customer #1: “Never mind, it was a while ago. I want a 10-pound shank.”
Me: “Okay, let me get one.”
(I pull a ham about that size from the refrigerator, put it on the counter in front of her, and unwrap the foil.)
Customer #1: “No! No! That has way too much fat! See right there!”
(I look down at where she is pointing and note it is a normal deposit found in all hams. I decide it’s not worth arguing.)
Me: “Okay, let me get another.”
(I do so, but she’s still not satisfied.)
Customer #1: “No, that’s not any good either! It has too much fat!”
(This repeats several times, as I show her a total of nine other ham shanks, all of which, predictably, have the same small fat deposit. I’m literally running out of hams to show her. [Customer #2], standing behind her in line, has been quiet but has been getting increasingly agitated.)
Customer #1: “What is with this place?! All these hams have fat!”
(Customer #2 finally snaps.)
Customer #2: “Of course it has fat, you moron! It’s a pig’s a** cheek!”
Customer #1: *stunned* “It is?”
Customer #2: “Yes! He’ll tell you!” *points at me*
Me: “Well, yes. Ham comes from the, uh, hind end of a pig.”
Customer #1: “Oh, my God, that’s disgusting! I’m never buying this again!”
(She storms out, and [Customer #2] steps up to the counter.)
Customer #2: “Finally. One 12-pound pig a** cheek, please.”
This story is included in our Awesome Customer story roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
