Hissy Fits As Profit Centers
(I am working the morning shift at a local sandwich shop and accidentally give the wrong order to the wrong patron. I run outside to trade the first customer and come back in and approach the second.)
Me: “Sorry, sir, I gave your order to the wrong man. Would you like me to remake this for you?”
Customer: “You put s*** in my sandwich! I don’t want it back!”
Me: “Oh, no, sir. I’m sorry. See, I gave this to the wrong man and ran out to trade him. As I said, I can remake this for you; it will just take a minute.”
Customer: “NO. You put s*** in my sandwich. I don’t want you to make me another.”
Me: “Well, okay, sir. If you meet me at my register, I will be more than happy to refund your money.”
Customer: “Listen here, you little b****, you put s*** in my f****** sandwich! I can’t believe your manager doesn’t fire you!”
(This whole time my manager stands there laughing, doing nothing to help.)
Me: “What can I do to make this experience better for you? I can make a new sandwich or give you your money back.”
Customer: “F*** YOU!”
(He then storms away and leaves sandwich/money free. As he’s leaving, I yell…)
Me: “Thanks for breakfast!”
This story is part of our Swearing Customers roundup!
Read the next Swearing Customers roundup story!
Read the Swearing Customers roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
