His Definition Of Solid Is Not So Solid

| PA, USA | Technology, Theme Of The Month

(I’m on the phone with a customer who is having an Internet connection problem.)

Me: “Is the light on your modem blinking?”

Customer: “No.”

Me: “So, it is solid then?”

Customer: “Yes. It’s solid, then it’s off, then it’s solid again, then it’s off again…”