His Attitude Has Hit Rock Bottom
(A customer calls in, requesting tips for how to get rid of the ants in his garden. I give him several tips but he is very patronizing throughout the call and rather rude.)
Me: “…or, if neither of those things work, come winter, you can try and freeze the ant-hill from within.”
Customer: “How do I do that?”
Me: “You take an iron rod and stick it as far into the ground as possible, and leave it there over winter, and—”
Customer: “So, how far down do I need to stick it?”
Me: “Well, as far as you can, to make sure you get it through their entire colony. One meter is usually recommended.”
Customer: *in a very condescending tone* “Hah, you obviously don’t know what you are talking about! Let me tell you, I live on the WEST COAST. The soil here is no deeper than half a meter at most! There is no possible way I can stick an iron rod a whole meter down into the ground. I would obviously hit the bedrock way before that. So there is no way your stupid suggestion would work to get rid of the ants. I could never penetrate their entire colony.”
Me: “…but, if there is bedrock half a meter down, the ants cannot live further down either.”
Customer: “Oh. I never thought about that. I guess you are right. Do you have any more suggestions?”
(He was very polite and grateful after that!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.