Me: “Thank you for calling, how can I help you?”

Doctor: “I need to verify my patient’s coverage. Her number is *****.”

Me: I’m sorry, ma’am, but there is a problem and I can’t access that account. I will have to forward this issue over to our technical department and they will get back to you as soon as possible.”

Doctor: “I need this information immediately. Can I talk to them now? It’s very important.”

Me: “I’m sorry, they are very backed up over there and everything is handled in the order it is received. You will be added to the queue and they will get back to you later today.”

Doctor: “What if she was DYING and I needed her coverage information? What then?!”

Me: “Ma’am, with all due respect, if the patient was dying there in your office, I would hope you would treat her regardless of her insurance coverage.”

Doctor: “Well, yes–I mean–just make sure they call me today.” *click*