October Theme Of The Month: Halloween!

High On The Milk Of Human Kindness

| ME, USA | At The Checkout, Awesome Customers, Food & Drink

(I work at a small independent grocery store. I’m helping an older woman check out. The transaction goes smoothly until she gets a look of sudden realization.)

Customer: “Oh! What do I do about unpaid milk quarts?”

Me: “I’m sorry, ma’am?”

Customer: “I was here the other day and I had two milk quarts but I didn’t get them.”

Me: “You didn’t get them? Would you like to get them now? Or did you mean you accidentally left them behind?”

Customer: “Oh, no, no. I… oh. dear. I didn’t see them in my cart and I’d forgotten I grabbed them, so I left without paying for them. I didn’t even think about it until I got home and checked my receipt.”

Me: “Oh! Oh, I understand. Well, I could go grab a quart and ring it in with this order?”

Customer: “Okay!”

(I ask her what brand and kind of milk she got, then go fetch it and add two to her order.)

Customer: “I’m sorry about that. I didn’t mean to not pay for them.”

Me: “Oh gosh. No, don’t be sorry! Thank you for your honesty. Most people would have just been like ‘sweet, free milk’ when they realized what had happened.”

Customer: “Well, I just couldn’t live with doing that! Your selection might not be as big as [Chain Competitor]’s, but I’ve been shopping here since the current owner’s father was running the place. Everyone is always so helpful. I just couldn’t do something so unethical and mean!”

(It’s not a glamorous job, but customers like her make me glad I’m working for a business like that!)

Low On The Milk Of Human Kindness