Her Phone’s Not Much To Look At
Customer: “This compensation thing means you can get a phone back, right? I shouldn’t even have to pay. It’s your fault my daughter doesn’t have a phone!”
Me: “I’m sorry to hear that, ma’am. Could you please tell me what happened and how it’s our fault? We’ll try to rectify it. Did it break for no reason?”
Customer: “Her teacher took it! She was texting me and the teacher confiscated it! She has no phone until they give it back.”
Me: “Most schools do operate a ban on cell-phones during school hours and inform the students. Ma’am, how is this our fault?”
Customer: “You lot told me when I bought it that it would be perfect for teenagers! There should be something to stop it being seen in school!”
Me: “And how do you suppose we do that?”
Customer: “You’re the techno-geeks; you should be able to make it invisible on and off or something! God! You just don’t work hard enough!” *stomps out angrily*
This story is part of our Terrible Parents roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
