He Wants The Internets
Me: “Hey, my name is [My Name]; what can I do for you?”
Old Man: “My great-grandson was telling me about this really neat thing on his computer. I would like to buy it.”
Me: “So your nephew has this ‘thing’… what does it do?”
Old Man: “Well, he was showing me videos and we played a few puzzles. I was also able to check my lottery numbers.”
Me: “Oh, the Internet… You’re just looking to hook up the Internet in your house?”
Old Man: “Yes, I would like to buy the Internet.”
Me: “Um, well, you don’t purchase the actual Internet. It’s kinda like paying your phone bill. You pay them and they give you phone services.”
Old Man: “I know how a telephone works! Would you like to make some commission on this Internet sale or should I take my business elsewhere?”
Me: “Sir, I don’t think you understand. You need to call [list of providers], and they will come to hook up your Internet. It’s not a physical thing.”
Old Man: “I am writing to the Better Business Bureau and reporting this incident to your manager. I know what the internet is; Walmart has it! I’m going to take my purchase to them!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
