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    Having A Light Bulb Moment

    | AB, Canada | Extra Stupid, Math & Science

    Me: “Thanks for calling [company name]. How can I help you?”

    Customer: “I’m calling because my bill is too high!”

    Me: “Alright, I can pull up your account and see what could have caused the increase in—”

    Customer: “It’s always been too high, and I think it’s this distribution charge.”

    Me: “Ah, well that comes from the regulated electricity distributors, the ones that own and maintain the lines in the area. They send that information to us; we don’t have any control over that, unfortunately.”

    Customer: “It’s a bulls*** charge! I don’t need no distribution!”

    Me: “Well… the charge is for maintaining the electrical lines that transmit the electricity—”

    Customer: “Transmitting the electricity?”

    Me: “Yeah… you know, sending it out there.”

    Customer: “What are you talking about? They don’t have to send it anywhere!”

    Me: “I’m sorry?”

    Customer: “When I turn on the lights, they just come on. I don’t have to wait for the electricity to get there, it’s already there.”

    Me: “That’s not how electricity works, sir.”

    Customer: “Of course it is! It turns on right away because the electricity is there. It doesn’t move!”

    Me: “Sir… do you have a microwave?”

    Customer: “Of course I do.”

    Me: “And when you use your microwave, it works immediately, correct?”

    Customer: “Right, because the electricity is already in there.”

    Me: “So, why do you have to plug it in if the electricity is already there?”

    Customer: “What?”

    Me: “If you unplug your microwave it doesn’t work anymore, right?”

    Customer: “Well, yes! What does that have to do with—”

    Me: “That’s because the electricity has to travel through the cable to get to the microwave to make it work.”

    (He mutters as he’s grasping for something to argue.)

    Me: “Is there anything else I can help you with?”

    Customer: *click*