Has Too Much Four-sight

| Location Undisclosed | Uncategorized

Me: “Thank you for calling [pet microchip database company]. How can I help you?”

Caller: “Yes, I already have a microchip registered with your company, but our dog received another chip. We were hoping we could link them so we can avoid additional charges.”

Me: “I can fix that. What’s the old and new chip numbers?”

(The customer reads off both numbers, but one doesn’t sound right.)

Me: “Sir, what are you reading that number from?”

Caller: “It’s on the dog tag they gave us today.”

Me: “You see, that number doesn’t sound like one of our chips. Give me just a second.”

(I talk to someone in another department, who thinks the number the customer gave starting with an F should instead start with a 4. I change the number, and the number clears as a new, non-registered chip.)

Me: “Okay. We took another look at the number, and we think the tag has a misprint. If we’re not mistaken, that number should start with a 4, not an F.”

Caller: “I totally read that 4 as an F.”

Customer’s wife, faintly over the line: “That’s what I told you!”

Me: “That’s alright. We’ve already taken care of linking the two chips. Either one will work to identify your dog. Is there anything else I can help you with today?”

Caller: “Do you have a number for a speech therapist? Or a kindergarten teacher?”