Has Too Much Four-sight
Me: “Thank you for calling [pet microchip database company]. How can I help you?”
Caller: “Yes, I already have a microchip registered with your company, but our dog received another chip. We were hoping we could link them so we can avoid additional charges.”
Me: “I can fix that. What’s the old and new chip numbers?”
(The customer reads off both numbers, but one doesn’t sound right.)
Me: “Sir, what are you reading that number from?”
Caller: “It’s on the dog tag they gave us today.”
Me: “You see, that number doesn’t sound like one of our chips. Give me just a second.”
(I talk to someone in another department, who thinks the number the customer gave starting with an F should instead start with a 4. I change the number, and the number clears as a new, non-registered chip.)
Me: “Okay. We took another look at the number, and we think the tag has a misprint. If we’re not mistaken, that number should start with a 4, not an F.”
Caller: “I totally read that 4 as an F.”
Customer’s Wife: *faintly over the line* “That’s what I told you!”
Me: “That’s alright. We’ve already taken care of linking the two chips. Either one will work to identify your dog. Is there anything else I can help you with today?”
Caller: “Do you have a number for a speech therapist? Or a kindergarten teacher?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
