November Theme Of The Month: Black Friday!

Has Not Registered The Lack Of Pockets

| UK | At The Checkout, Liars & Scammers, Money, Theme Of The Month, Top

(A customer brings some items to my register and I ring them up. The total is £5.50, and she hands me a £10 note. I’ve come across this scam many times, so rather than putting the customer’s money straight into the register, I always place it on top until the transaction is complete, and put it in the drawer at the last moment. It is summer, and I am wearing a light summer dress with no pockets.)

Me: “Thanks, your change is £4.50, and here’s your receipt.”

Customer: *staring at the money but not taking it* “I gave you a £20 note.”

Me: “No, sorry, you paid with a £10 note. Your change is £4.50.”

Customer: “No! I gave you a £20 note! You’re trying to short-change me!”

Me: *smiling* “You gave me £10. This £10.” *I point at the note sitting on the register* “Your change is £4.50.”

Customer: *red-faced and irate* “Get your manager!”

(My manager is at a desk right behind me, and has heard everything.)

Manager: “Can I help?”

Customer: “She’s trying to steal my money! I gave her a £20, but she’s only giving me change for a £10!”

Manager: *peering into my cash drawer* “Well, the drawer has two £5 notes, and about three £10 notes in it, but no £20 notes. Where exactly is the £20 note you paid with?”

Customer: “Um… she must have pocketed it!”

(The manager steps back, and makes a point of slowly looking up and down at my clearly pocketless outfit.)

Manager: “Right… and where exactly would she have put it?”

Customer: “Er…”

Manager: “Right.” *to me* “Give her the change from the £10.”

Me: “Here you go, £4.50!”

Customer: “F*** you!”

Manager: *to me* “I’ll make you a cup of tea. I think you need it.”