October Theme Of The Month: Halloween!

Has A Problem Espresso-ing Themself, Part 2

| Ann Arbor, MI, USA | Extra Stupid

(I’m making a marshmallow latte at the pick-up end of the counter. The customer watches me as I make the drink.)

Customer: “Is this my mocha?”

Me: “It’s your drink, but it’s not a mocha. A mocha is a latte with chocolate. This is a latte with caramel and marshmallow. I can add chocolate if you’d like.”

Customer: “No, I don’t want chocolate. I just want my mocha!”

Me: “I can’t give you a mocha without chocolate. I think you mean latte. This is a latte.”

Customer: “No, I don’t want a latte! I want a mocha! You understand?”

Me: “Would you like me to make you a mocha instead of this, then?”

Customer: “Yeah, but I don’t want a latte, and I don’t want chocolate. I just want espresso with steamed milk, caramel, and marshmallow. Just like I ordered!”

(By this point, the drink has been done for a while, exactly as described.)

Me: *staring at drink for a second* “Here’s your mocha.”

Customer: “Finally! Thank you!”

Has A Problem Espresso-ing Herself