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    Has A Problem Espresso-ing Themself, Part 2

    | Ann Arbor, MI, USA | Extra Stupid

    (I’m making a marshmallow latte at the pick-up end of the counter. The customer watches me as I make the drink.)

    Customer: “Is this my mocha?”

    Me: “It’s your drink, but it’s not a mocha. A mocha is a latte with chocolate. This is a latte with caramel and marshmallow. I can add chocolate if you’d like.”

    Customer: “No, I don’t want chocolate. I just want my mocha!”

    Me: “I can’t give you a mocha without chocolate. I think you mean latte. This is a latte.”

    Customer: “No, I don’t want a latte! I want a mocha! You understand?”

    Me: “Would you like me to make you a mocha instead of this, then?”

    Customer: “Yeah, but I don’t want a latte, and I don’t want chocolate. I just want espresso with steamed milk, caramel, and marshmallow. Just like I ordered!”

    (By this point, the drink has been done for a while, exactly as described.)

    Me: *staring at drink for a second* “Here’s your mocha.”

    Customer: “Finally! Thank you!”

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