Happy Birthday Two You
(I am working a shift on my birthday. An elderly customer that I recognize comes in without any items to have altered; I assume she is picking up an order.)
Me: “Good afternoon Mrs. [name]! What can I do for you today?”
Customer: “I just wanted to come in to tell you what a lovely job you did on my pants last week, and to give you this!”
(She ‘ninjas’ a bag out of her purse, and places it on my counter. It is a little bag of gourmet chocolate squares!)
Me: “For me? Really?”
Customer: “Yes! You were so nice to me, and I thought it would be nice to give you a treat!”
Me: “Well, that was really nice of you! Wow! These are even all the flavors I like! It is my birthday today, so thank you for the present!”
Customer: “It is? It is my birthday today, too! How about that! Happy birthday!”
Me: “Happy birthday to you, too!”
Customer: “Well, goodbye! I will see you again sometime!”
Me: “Have a great afternoon, and I hope so! Bye!”
Question of the Week
Have you ever served a bad customer who got what they deserved?