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    | Pleasant Hill, CA, USA |

    Customer: “Which books would you recommend for a pre-teen girl?”

    Me: “Well, that depends – does she like fantasy, horror, science fiction?”

    Customer: “Whichever you recommend.”

    Me: “I’m partial to fantasy myself.”

    (I show her several series that I had read myself and enjoyed.)

    Customer: “So you think she would like these?”

    Me: “Well, I loved them a lot.”

    Customer: “But do you think SHE will?”

    Me: “I honestly couldn’t say, ma’am. You know your niece better than I do; I’ve never met her.”

    Customer: *staring blankly at the books* “But do you think she will like them?”

    Me: “If she doesn’t, you can give her a gift receipt and she can return the books.”

    Customer: “I didn’t ask you about a gift receipt, I asked you if my niece would like the books you recommended.”

    Me: “Ma’am, I am incapable of making up your own mind about books for someone I’ve never met.”

    Customer: “I see. So, when they hire people for minimum wage, they really get what they pay for.”

    Me: *sarcastically* “Corporate doesn’t provide mind manipulation skills as part of the hiring package, ma’am.”

    Customer: “Well, they should!”

    (She complains to a manager and walks out without ever making up her mind about a book for her niece.

    Manager: “Did she seriously ask you to manipulate her thoughts about a book decision?”

    Me: “I can’t make up my OWN mind sometimes, much less someone else’s…”