November Theme Of The Month: Black Friday!

Great, Ambiguous Expectations

| Santa Barbara, CA, USA | Uncategorized

(A customer orders an iced coffee. I get it for her. She has a puzzled and dismayed look on her face.)

Me: “Is there a problem, ma’am?”

Customer: “This…wasn’t what I was expecting.”

Me: “Well, what were you expecting?”

Customer: “I don’t know, but this wasn’t it.”