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    Great, Ambiguous Expectations

    | Santa Barbara, CA, USA |

    (A customer orders an iced coffee. I get it for her. She has a puzzled and dismayed look on her face.)

    Me: “Is there a problem, ma’am?”

    Customer: “This…wasn’t what I was expecting.”

    Me: “Well, what were you expecting?”

    Customer: “I don’t know, but this wasn’t it.”