Grandson Grandstanding

Caller: “I am ringing on behalf of my grandparents about their booking.”

Me: “Can you give me a booking number, an arrival date, or the name of the guests?”

Caller: “I am the grandson.”

Me: “And what is your grandparents’ name?”

Caller: *aggressive and very loud* “I AM THE GRANDSON OF MY GRANDPARENTS!”

Me: “I am also the grandson of my grandparents, but could you please give me a little bit more information about the booking?”

Caller: *extremely aggressive, shouting really loud* “THE TRIP HAS BEEN PAID FOR AND YOU SHOULD ADAPT TO US!”

Me: “Could you please calm down a bit? I have no idea what this is about.”

Caller: *shouting completely incomprehensibly* “WAWAWAWA!”

Me: “Sir, I have guests standing at reception waiting to check in. I suggest you ring back after you have calmed down.” *click*