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    Gotta Love Those Magic Dongles

    | Oslo, Norway |

    Me: “Welcome to the IT service desk. You’re talking to ******. How may I help you today?”

    User: “I can’t log on to VPN.”

    Me: “OK, how does the problem manifest itself?”

    User: “I get a wrong user name or password error.”

    Me: “Right. What’s the serial number of your VPN dongle?”

    User: “Well, it keeps changing.”

    Me: “…”