Got It White The First Time
(I wait tables at a coffee shop that specializes in cafe au lait. We mix the coffee and milk before serving it to the customer. An elderly couple comes in about four times a week.)
Customer: “Now I want my coffee a little on the light side. A LITTLE light, understand?”
(She always says this.)
Me: “Yes, ma’am.”
(I fix the coffee with just a little extra milk.)
Customer: “I said a LITTLE light. This is all milk. Fix me another one.”
(I fix a second cup, a little darker, and bring it to her table.)
Customer: “Now this is way too dark. Try to get it right, would you?”
Me: “Yes, ma’am.”
(I fix a third cup, medium colored.)
Customer: “I don’t understand what’s the matter with you people. I want my coffee a LITTLE light. Bring this back. A little light, you understand?”
Me: “You got it.”
(With a big silly smile on my face, I bring her coffee for the fourth time.)
Customer: “Now THIS is what I wanted! Why can’t you get it right the first time?”
Me: “Sorry about that, ma’am. I’ll try next time.”
Customer: “Yes, you do that.”
(After she had sent back her first coffee, I put the cup on the warmer. I served her that same coffee on attempt number four. The entire wait staff has been doing this for years now.)
Question of the Week
Have you ever served a bad customer who got what they deserved?