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  • Had It Up To Their Neck With Bad Customers
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    Good Service, To A Point

    | Victoria, British Columbia, Canada |

    Customer: “I want to return this knife! The lady I bought this from put this sticky stuff around the blade.”

    Me: “Ma’am, all of our knives have the protective seal to keep you from getting cut.”

    Customer: “No way! I saw her; she put this on there! I want a different one!”

    Me: “Ma’am, you’re free to choose another knife but, as you can see, they all have the protective seal on them.”

    Customer: “Well, this is ridiculous – how do you get this off?! You do it for me!”

    (I take the seal off and hand it back to her.)

    Customer: “But look at this! It’s left this sticky residue!”

    Me: “It washes off easily, actually.”

    Customer: “I don’t want to wash anything! That’s stupid!”

    Me: “Don’t you wash your knives before you use them?”

    Customer: “DON’T get smart with me! This is a horrible way to sell a knife.”

    Me: “So, we should sell the knives without a seal or any kind of protection?”

    Customer: “YES! Exactly! It’ll make using it at home easier!”