Good News For A Change, Part 2

(It’s a very busy day at our drugstore. A customer comes to my register after waiting a very long time in line.)

Me: “Hello, did you find everything okay today?”

Customer: “I want to speak to your manager immediately!”

Me: “Is there something I could help you with?”

Customer: “No, I want to speak with your manager now!”

(I page the manager, and mentally prepare myself for whatever argument this customer is about to unleash.)

Manager: “What seems to be the problem, ma’am?”

Customer: “I need to tell you… I was in here yesterday and this man was just screaming at your employees. Nothing would stop him, he was so angry! They were all trying to be so helpful and he just kept screaming! You should be incredibly proud of your employees! They handled themselves so well and never once argued back!”

(She put a smile on all of our faces. When her transaction was finished, she told me to keep the change!)