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    Good Idea, Bad Idea

    | South Australia, Australia | Technology

    Me: “Hi, thank you for calling [company]. How can I help you?”

    Customer: “Yeah, I was wondering if I can get my customer account number? I seem to have lost it.”

    Me: “Not a problem. I just need to ask you a few questions to verify your identity. What is your full name?”

    (The customer gives me his first and last name. I find him in the system, but I require him to state his full name with first, second, and last name. At this point, I notice that his second name is a bit…unusual.)

    Me: *trying not to giggle* “I’m sorry, but I will require your full name, your first, second, and last name.”

    Customer: “Really? Haha, but I was drunk when I registered. Do I really have to say it? You can see it right there. Surely, I don’t need to say it out loud?”

    Me: “Yes, I can see it. It certainly helps in the identification process, which is why I need you to say it for me.”

    Customer: “All right. Okay, my name is [first name] buttmonkey [last name].”

    Me: “Thank you–”

    Customer: “I really need to net nanny the Internet when I drink.”