Customer: “Hi, I need to buy Monopoly.”

Me: “I’m sorry. We don’t actually sell board games.”

Customer: “Oh? Why not?”

Me: “Well, this is a bookshop. We pretty much only sell books.”

Customer: “Can I get the book of Monopoly?”

Me: “I’m not sure we have any books about Monopoly the game, but I can have a look on our system.” *I check the system* “Yes, I’m sorry. The only books we have are about monopolies in finance.”

Customer: “Maybe that will do? Does it come with the hat and everything?”

Me: “It’s a book, not a board game so there aren’t any player pieces or anything, and we don’t actually have any books about the board game monopoly either. I think if you’re interested in Monopoly the game, you should go to [store] across the street.”

Customer: “Okay, maybe I’ll try that. While I’m here though, do you have that one with the candlestick and the library?”

Me: “Cluedo?” (Called ‘Clue’ in the USA.) “Again, I’m afraid it’s a board game so [store] across the street is your best bet.”

Customer: “How do you expect kids to like reading when you don’t sell anything they’d want to read?!”