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    Gloss Over The Facts

    | IN, USA | Bad Behavior, Extra Stupid, Technology

    (I’m on a phone with a customer. I’ve just finished going through all the print sizes, finishes, and prices.)

    Customer: “I’m going to send some 8x10s through the internet; how much will they be?”

    Me: “They are $3.99.”

    Customer: “What finish are your 8×10 prints?”

    Me: “They are glossy.”

    Customer: “But I need a matte finish.”

    Me: “The machine that prints 8x10s can print a glossy finish. You can always go to [location]; they only have the matte finish.”

    Customer: “But I want to order them here!”

    Me: “I’m sorry, but our machine is unable to print matte photos.”

    Customer: “Can you try?”

    Me: “I’m sorry, but that machine only prints a glossy finish.”

    Customer: “Yes, but can you try?”

    Me: “We do not have the ability to print photos with a matte finish. We can only make glossy prints.”

    Customer: “I don’t understand why you won’t try! You w****!”

    Me: “I’m sorry, but the w**** who runs the machine is unwilling to talk in circles. Good day!” *click*