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    Give Them An Inch And They’ll Drive A Mile

    | Aurora, IL, USA | Extra Stupid, Food & Drink

    (I’m a shift manager at a pizza chain. There are other stores miles away from us, and we all have our own areas that we deliver to. The areas don’t overlap, and we can’t deliver somewhere outside our area.)

    Me: “Thank you for calling [pizza place]; how can I help you?”

    Caller: “Delivery.”

    Me: “Okay, can I get your phone number please?”

    (The caller gives me a phone number and I can see we’ve never taken an order from him before, at least not under that number. I ask for his name, and he gives it to me.)

    Me: “Can I have your address please?”

    (He gives me an address, which I recognize to be in another store’s area.)

    Me: “I’m sorry, sir; your address is in another store’s delivery area. I can give you their number, it’s—”

    Caller: “But I called THIS store.”

    Me: “Yes, but we can’t deliver to you. However, [sister store name] can. I have their—”

    Caller: “Why can’t you deliver to me?”

    Me: “All of our stores in the region have specific areas that they can deliver to. You’re in another store’s area.”

    Caller: “Well, can you just put a different address in and then deliver it to my address?”

    Me: “No, sir, we can’t do that for safety reasons. I’d be happy to give you the other store’s number, though.”

    Caller: “What, do you think I’m going to rob you? I want to speak to a manager!”

    Me: “Speaking. I’m the manager on duty tonight.”

    Caller: “No, you’re not. Last time I called I talked to a guy.”

    Me: “We have more than one manager working here; I just happen to be working tonight.”

    Caller: “Oh. Well, what if I gave the driver more money? Then could you deliver to me?”

    Me: “No, we still can’t.”

    Caller: “Fine! This is horrible service! I’m going to call and complain about you!”

    Me: “I’m sorry you feel that way. I can give you our 1-800 numbe—”

    Caller: “I’ll just come pick it up. I want a large pepperoni.”

    Me: “Sir, the other store is closer to you; I’d be happy to give you their number.”

    Caller: “No! You’re just being lazy! I want a large pepperoni!”

    (I give up and take the customer’s order. A while later he shows up and asks for his order. I get his order and go to cash him out.)

    Caller: “I want a discount for having to drive so far! You guys should build a store closer to me!”

    Me: “I’m not giving you a discount; I’m the one who took your order, and I tried to give you the number of a store that’s closer to you several times!”

    Caller: “Oh. Well… you should have been clear about it!”