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    Give The Beneficent The Benefit Of The Doubt

    | Texas, USA | Awesome Customers, Bad Behavior, Theme Of The Month

    (It’s a few days before Valentine’s Day, so there are a lot of rush orders for flowers. One of our usual customers, Ben, is an elderly man who isn’t mentally healthy, but he’s a sweet man who doesn’t bother anyone. He’s decided to buy 100 roses and stand outside to hand them out to women, young and old alike.)

    Female Customer #1: “I want your manager.”

    Me: “Yes, ma’am…”

    (I call for my manager, who arrives shortly.)

    Manager: “What seems to be the problem, ma’am?”

    Female Customer #1: “There’s a drunk outside accosting women. I want to know what kind of store lets drunkards stand around like that to bother ladies. He’s standing out there slurring and making sexual comments to everyone.”

    (As she explains this, another female customer with her daughter has been standing nearby. After she finishes, the second female customer interjects.)

    Female Customer #2: “I hope you don’t mean Ben.”

    Female Customer #1: “Who the f*** asked you?”

    Female Customer #2: *to my manager* “Ben isn’t doing anything at all. This lady here asked for two flowers and started hitting him with her purse when he only gave her one.”

    Female Customer #1: “You f***ing liar! You’re just some godless w****!”

    Manager: “Lady, if getting a d*** flower for Valentine’s Day pisses you off this much, I feel sorry for the poor b*****d who gets in a relationship with you. Get out of my store and don’t come back.”

    (The manager brought Ben in, who was in tears and confused. However, he cheered up when he received some very nice comments from other customers as well as a free meal from my manager.)