Customer: “Do you guys sell watch gift boxes?”

Co-worker: “Yes we do!” *she pulls one out* “Will this do?”

Customer: “Hmm, no. I need something a bit bigger. I need one large enough to fit a pregnancy test!”

(My co-worker and I are leaning down, looking for a larger gift box. It takes a minute for us to process what she says.)

Co-worker: “Oh! Congratulations!”

Customer: *looking teary-eyed and grinning widely* “Thanks so much! I am so excited!”

(My co-worker found her a box, and gave it to her on the house!)