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    Getting To The Root Of The Problem, Part 2

    | UK |

    Customer: “Hello, I’d like to make a complaint.”

    Me: “Okay, how can I help you?”

    Customer: “I had my hair done with you, and I’m not happy.”

    Me: “I’m terribly sorry about that. What appears to be the problem? I’d love to help you.”

    Customer: “Well, I had blonde highlights, but it’s just gone very dark at the roots.”

    (I take the customer’s name and have a look at her record.)

    Me: “It says your last visit was four months ago.”

    Customer: “Yeah, so?”

    Getting To The Root Of The Problem