Getting Inside The Meat Of The Matter
(I work the night shift at a popular big box store and have answered a phone call at around 3 am.)
Me: “Thank you for calling [store]. How can I help you?”
Customer: “What is your return policy on food if I don’t have a receipt?”
Me: “Without a receipt, you can exchange food items for other food items, sir.”
Customer: “Well, I bought meat and it leaked blood all over my fridge!”
Me: “I’m really sorry about that. If you bring in the meat, we can exchange it and make sure the new package is wrapped up so it won’t leak.”
Customer: “Well, how about I take it to the hospital and have it x-rayed to see if you tampered with it, hmm!?”
Me: “Excuse me?”
Customer: “I’m going to take this meat to the ER, right now, and have them x-ray it because you tampered with it!”
Me: “Well, sir, if you want to take meat to the hospital at 3 am and have it x-rayed, you’re certainly welcome to do so.”
Customer: “That’s right! I am!” *slams phone down*
Coworker: “Did you just say someone was x-raying some meat?”
Me: “I’m going on break.”
Question of the Week
Have you ever served a bad customer who got what they deserved?