Getting Burned Can Be A Pain In The Butt
(It is a very windy day during summer, and a power line has blown over in the field behind our store.)
Me: “Hello, [Pharmacy] how may I help you?”
Customer: “I need to see if you have [hemorrhoid cream] in stock.”
Me: “Alright, let me check…”
(At this point, I put him on hold to check our stock when a fireman walks in. He tells us they are evacuating all the buildings in the area, and that we have 5 minutes to get out. I go back to pick up the phone so the customer isn’t on hold forever.)
Me: “Sir, we do have it in stock. However, I can’t help you right now. I’m being told to evacuate the building.”
Customer: “Does it have aloe vera in it?”
Me: “I don’t know. As I said, I need to hang up. Please call back tomorrow.”
Customer: “Can you see if you can order it for me?”
Me: “Sir, there is a field fire right behind the pharmacy and I really can’t answer your questions right now. I was told by the fire department to evacuate. Please, call back another time.”
Customer: “Well, fine then. I’ll just get it somewhere else!” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
