Caller: “My friend told me that there is something better than the TV service I have right now.”

(I have been looking at his account for over 20 minutes. He has full HD TV service.)

Me: “Well, you have full HD TV. The only thing better would be to upgrade to a Personal Video Recorder.”

Caller: “No, I don’t want one of those. I want better picture on my TV!”

Me: “You have better picture on your TV. You have HD TV.”

Caller: “No! You don’t understand. My friend told me that there is something better than what I have. I want that! What is it?”

(Note: this was before 3D TV was available.)

Me: “Well, there is talk of things like 3D TV, but the technology is a ways away. It’s not something available now. You currently have the best thing available on the market today.”

Caller: “No! There is something better! What is better than HD TV?”

Me: “The only thing better than HD TV is real life.”

Caller: “Real life? Well, how do I get that?”