Geography, My Arch Nemesis, We Meet Again…
Me: “Thank you for calling [Store] at Santana Row. How may I help you?”
Customer: “Your stores are having midnight releases for ‘World of Warcraft: Wrath of the Lich King,’ right?”
Me: “Yes, certain locations are going to be open, but our store–”
Customer: *interrupting* “It’s already midnight on the East Coast; you can’t you sell them now?”
Me: “Uhh… unfortunately not.”
Customer: “BUT WHY?! IT’S MIDNIGHT IN THE EAST COAST!”
Me: “Well, it’s not midnight here, so, NO, we can’t sell it.”
Customer: “But people will be leveling up before me! AGHHH! This is bull-s***!”
Me: “Either way, our location isn’t going to be open for the midnight release. The closest location that will be open for the midnight release is 45 minutes away.”
Customer: “So if I go there, they should be selling them?!”
Me: “Probably not. They’re still on Pacific Standard Time.”
Customer: “What should I do then?! Everyone on the East Coast will have a head start!”
Me: “Maybe you should move to the East Coast.”
Customer: “What time are you closing?”
Me: “10:00 pm.”
Customer: “I’m coming right now!”
Me: “Okay…?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
