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  • FYI Your ETA Is TBA, So TTYL

    | AZ, USA | Crazy Requests, Time

    (I am dealing with a pushy customer; he’s submitted a trouble ticket but called in less than two minutes asking for an update.)

    Me: “Sir, I am unable to give an ETA at this time. I am still looking into this issue.”

    Customer: “So, you cannot give me an ETA?”

    Me: “No, I am unable to give an ETA at this time.”

    Customer: “When can I get an ETA?”

    Me: “Sir, are you asking for an ETA on the ETA?”

    Customer: “Yes!”

    Me: “I will let you know when there are any further updates…”