(Full) Front(al) Desk

Bizarre, Hotel, USA, Wild & Unruly | Right | May 12, 2008

Me: “Good morning, sir, would you like a room for the night?”

Husband: “Ummmmm… I dunno, let me go ask my wife.”

(He leaves for about ten minutes.)

Husband: “She said yes. How much for one bed?”

Me: “It’s 79 plus tax, sir, but the only single bedrooms we have right now are smoking rooms.”

Husband: “Okay, let me go ask my wife.”

(He’s gone for another ten minutes or so. He comes back with his wife.)

Wife: “Why don’t you have any non-smoking rooms?”

Me: “We sold out of them earlier this afternoon. In fact, we only have three rooms left for the night.”

Wife: “Well, that’s the stupidest thing I’ve heard in all my life! You are going to rent me a room or I’m going to have to speak to your manager!”

Me: “Okay, ma’am, what kind of room would you like? ”

Wife: “WE would like a single, NON-SMOKING ROOM!”

Me: “I already told you and your husband that we only have smoking rooms available.”

Wife: “I. WANT. NON. SMOKING.”

Me: “I only have smoking rooms left. If you want, though I can give you the location of another hotel.”

Husband: “We’re only gonna be here a few hours. Smoking is fine. I’m just sleeping.”

(They bicker back and forth for nearly twenty minutes. Another customer comes up to the desk, and I offer to help her.)

Wife: “You will not help anyone else until you help me!”

(The other customer doesn’t seem to mind and stands back.)

Wife: “Just give me the stupid smoking room.”

Me: “I need to see your driver’s license, ma’am.”

Wife: “WHAT? ARE YOU F***ING KIDDING ME! I’VE NEVER BEEN ASKED FOR MY LICENSE AT ANY HOTEL BEFORE!”

Me: “Ma’am, it’s standard procedure for pretty much any hotel you go to. It’s for liability reasons, and in case the room is damaged in any way.”

Wife: “F*** YOU! YOU’RE A F***ING SPY! I WILL NOT BE KEPT UNDER SURVEILLANCE! F*** YOU AND YOUR STUPID F***ING HOTEL!”

(The wife proceeds to throw everything she can reach at me, and tries coming over the counter at me. She then starts stripping off her clothes and running around in circles in the lobby. Thankfully the other customer calls 911 and the police arrive in moments. I gave the second lady a complimentary room.)

This story is part of our Weird Hotel Guests roundup!