Freely Disordered
(A customer is ordering photo prints.)
Me: “Your total is [total].”
Customer: “That’s a lot of money. Did she apply my coupon?”
Me: *checks* “Yep, both coupons were applied.”
Customer: “That’s an awful lot. Why are my pictures so highly priced?”
Me: “Well you also have the poster.”
Customer: “No, I don’t.”
Me: “Yes, you do.”
Customer: “I didn’t order one.”
Me: “It’s right here.”
Customer: “It’s not mine.”
Me: *opens the poster and shows the customer* “Is that yours?”
Customer: “Well, yes, but I didn’t order that!”
Me: “Well, looks like it was an accident. I’ll take that off.”
Customer: “I didn’t order that!”
Me: “The wrong button was probably pressed; it happens all the time.”
Customer: “I did not order that! I don’t know how it got there!”
Me: “Okay, it’s taken off. Your new total is [total].”
Customer: “What are you going to do with that poster?”
Me: “It’s going in our waste bin to be disposed of.”
Customer: “Well, can I have it?”
Me: “Do you want to pay for it?”
Customer: “No! I didn’t order it!”
Me: “Then it’s going in our waste bin to be disposed of.”
Customer: “But it’s mine…”
Me: “Only if you pay for it. Have a nice day!” *takes the poster and puts it in the waste bin*
Customer: “I didn’t order that!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
