Fractional Intelligence, Part 3
(I work in the call center for the complaint line of a fast food restaurant chain.)
Me: “Thank you for calling [Company]. This is [My Name]. How can I help you?”
Guest: “I just bought one of your burgers. The 1/3 lb burger. That’s your big burger, right?”
Me: “Well, we have 1/4 lb, 1/3 lb, and 1/2 lb burgers.”
Guest: “Right. But I got the 1/3 lb burger. That’s the biggest one, right?”
Me: “Um, no ma’am, the 1/2 lb is burger than the 1/3 lb.”
Guest: “Really? Are you sure?”
Me: “Yes, ma’am. 1/2 is bigger than 1/3.”
Guest: “Huh. Never mind, then.”
(Guest hangs up.)
Me: *to coworker* “Wow. Another child left behind…”
Question of the Week
Have you ever served a bad customer who got what they deserved?