Found Out His Pecking Order

(I work at a store that sells only pet food, no actual live pets, nor have we ever sold live pets. I answer the phone.)

Me: “Thank you for calling [pet store]. This is [name]; how can I help you today?”

Customer: “I was in there about a month ago and I bought chicks from you guys. I was told they were all females, but I have two boys! I want to know how you’re going to fix it.”

Me: “Oh, I am sorry, sir. I am sure you didn’t purchase them here—”

Customer: “Don’t you dare try to tell me I didn’t buy them from you! You just don’t want to take responsibility for your mistake!”

Me: “I’m sorry for the misunderstanding here—”

Customer: “No! There is no misunderstanding! You made a mistake when you sold me these chickens, and now it’s your job to fix it! This is America!”

Me: “Sir, if you would just let me explain—”

Customer: “What is there to explain that I didn’t just tell you!?”

Me: “Sir! If you had listened to me initially, you would know that we did not sell you those chicks. I know that for certain because we do not sell live pets here. I also hate to inform you this, but when purchasing a box of chicks it comes at a certain risk. Sexing chicks at such a young age is incredibly difficult. However if you cannot or do not wish to keep the roosters, most places that sell them will take them back. However in order to fix this situation, you need to contact the people that actually sold you the birds.”

(The customer suddenly goes all quiet and sheepish.)

Customer: “This isn’t [other pet store], is it?”

Me: “No, sir, this is [my pet store].”

Customer: *click*