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  • How To Disarm Volatile Customers
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    For The Sake Of Demonstration

    (This gentleman has just ordered a vanilla cone. My coworker is standing at the window giving it out while I am beside her. He asks an odd question as he is handed his ice cream.)

    Customer: “Do you believe in unicorns?”

    Coworker: “What?“

    Customer: “Doo-dee-doo-dee…”

    (He takes the ice cream cone and smashes it onto the top of his head, I’m assuming as to resemble a unicorn horn, and then drives away.)

    Me: “Oh, my.”

    Coworker: “Did that really just happen?”

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