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    | Chicago, IL, USA |

    Me: “Thank you for calling [company]. May I have your account number?”

    Caller: “You may.”


    Me: “Sir?”

    Caller: “Oh, did you need me read it aloud to you?”

    Me: “Yes, please.”

    Caller: “It is [account number].”

    Me: “Thank you. And for security, could I ask you to confirm the mailing address on the account?”

    Caller: “Yep.”

    *pause again*

    Caller: “Oh, did you mean I have to read that too?”