(I am calling a customer to let them know that their order is in.)

Me: “May I please speak with Mrs.***?”

Customer: “Speaking.”

Me: “Hi there, this is Sarah, I’m calling from [store] to let you know that your order is in, and you can come pick it up anytime.”

*long pause*

Me: “Hello?”

Customer: “Oh! I’m sorry. I thought you were a recording!”