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    Fool Service

    | Ontario, Canada | Money

    Customer: “How much is it to blow this picture up to 10×12?”

    Me: “Well, it would have go to onto 11×17 paper, so there would be a $3 service charge, and then copies would be—”

    Customer: “I didn’t pay $3 last time!”

    Me: “Oh, so you left it with us for longer than an hour? Then it will be a $2 service charge—”

    Customer: “No! I didn’t pay $3 or $2 last time! They blew it up for me and it was only $1!”

    Me: “They did it for you for only $1? The only way you could have paid that price is if you did it in self-serve.”

    Customer: “Yes! We did it in self serve! There was no $3 fee!”

    Me: “Right, self-serve doesn’t have a fee, because you are doing it yourself.”

    Customer: “But I want YOU to do it for me.”

    Me: “Well, if you want me to do it for you, then I would have to do it in full-serve and charge you the $3.”

    Customer: “I didn’t pay no service charge last time!”

    Me: “Because you did it in self-serve.”

    Customer: “Ya! I want to do it there again!”

    Me: “Okay, I’m sorry. I thought you said that you wanted me to do it for you?”

    Customer: “Yes! Do it for me in self-serve!”

    Me: “Well, I can’t do it for you in self-serve. I can certainly show you how it works, but I can’t go out and just do it for you.”

    Customer: “Why not?!”

    Me: “Because it’s self-serve. I can definitely help, or answer questions, but if you don’t want to do it at all, I have to do it in full-serve.”

    Customer: “But I want you to do it in self-serve!”