Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Customer Service Is Over(reaction)
    (1,602 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Flipping Out

    | Georgia, USA | Technology, Top

    Me: “Thank you for calling [cable company]. How may I help you?”

    Caller: “We just moved my grandmother’s TV and I think the cable has been disconnected at the outlet where we moved it. Could you send someone to reconnect it?”

    (Suddenly, the grandmother grabs the phone.)

    Caller’s grandmother: *yelling* “That is not what happened! The cable has been hooked to that outlet since the 70’s! You people just need to flip the little switch and turn it back on!”

    (The grandson gets back on the phone.)

    Caller: “I am so sorry. Please ignore her. I just need to set up an appointment for the technician to come out.”

    Me: “No problem. My grandmother can be like that too. I can have someone out on Tuesday.”

    Caller’s grandmother: *yelling in the background* “You are not listening! All they have to do is flip the switch! Don’t let them lie to you!”

    Caller: “Grams, when you moved the TV back in the ’80′s you had the cable disconnected from this outlet and reconnected at the other end.”

    Caller’s grandmother: “Now you’re lying! I’m going to make sure that I’m not here when they come out. This is ridiculous! Tell them not to come!”

    Me: “Tell her that our switch is broken here and we have to manually come out and flip it in her home. We’ll be there Tuesday.”

    (The grandson relays this information.)

    Caller’s grandmother: “Oh, okay then. I’ll see them Tuesday.”

    Caller, to me: “Bless you.”