• Done With You
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  • August Theme Of The Month: Best. Customer. Ever!

    Fixed With A Male-To-Female Adaptor

    | ON, Canada | Bigotry, Technology

    (I work tech support at an inbound call center for a fairly large ISP. A lot of customers get transferred by sales agents when they select the wrong option. I’m female.)

    Me: “Thank you for calling [Company]. My name is [My Name]. How can we help you?”

    Elderly Caller: “Oh, hello, dear. I’m just waiting for a tech support man.”

    Me: “Yes, ma’am. I’m tech support! How can I help?”

    Elderly Caller: “Oh no, no, honey. I’m sure there will be a tech support man along to help me shortly. I don’t mind waiting on hold.”

    (After a few minutes of attempting to get her information and assuring I can help, I finally resolve the issue and we say goodbye. A few hours later I get an email from a coworker who had spoken to the same woman. He transcribed a message she insisted get to me that read as follows:)

    Message: “Please tell [my Name] that she fixed all the problems I had and I didn’t mean to be rude. I didn’t even know women were allowed to work tech support so it’s not my fault!”