First Name First, Last Name Last
Tech Support | Right
| October 14, 2011
Teacher: “I can’t log in. I am using the username our IT guys set up for us.”
Me: “What username are you using?”
Teacher: “First_Lastname.”
Me: “So what is your first and last name?”
Teacher: “Oh…am I supposed to enter my real first and last name separated by an underscore?”
Me: “As opposed to what?”
Teacher: “As opposed to typing ‘First_Lastname’?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
