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    , | Melbourne, VIC, Australia | Bad Behavior, Crazy Requests

    Me: “Motor Claims, this is [my name].”

    Customer: “God, finally. I’ve been on hold to you for ages! My claim number is [insert number].”

    Me: “I’m so sorry to hear that. Here, let me ring this up for you.”

    (I get halfway through before I realize something is off about the number the customer has given me.)

    Customer: “I’m sick to the teeth! I need to know what you guys are doing with my car!”

    Me: “Uhm, ma’am—”

    Customer: “You keep telling me it will be ready this week! Someone will call me back! Blah blah blah!”

    Me: “Ma—”

    Customer: “Just tell me what’s going on with my car!”

    Me: “I… can’t.”

    Customer: “What?!”

    Me: “I can’t tell you what’s going on with your car.”

    Customer: “Wait, why not?!”

    Me: “This isn’t one of our claim numbers.”

    Customer: “Is this [other insurance company]?”

    Me: “No, madam. This is [insurance company].”

    Customer: “Well f***. I just wasted half an hour of my life.” *click*