Finally Seeing The (Red) Light
Customer: “Hi, my laser printer has a flashing light that says ‘change toner.’ What must I do to fix that?”
Me: “Well, sir, your toner cartridge is empty. You just need to replace it.”
Customer: “What is a toner?”
Me: “It’s the ink that your printer needs to print on the paper.”
Customer: “What?! How come it needs ink? It’s a laser printer! Doesn’t the laser write directly on the paper without ink?”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
