Fifi Lives Another Day
(A rich-looking older lady is on vacation from Florida, and stops by our store.)
Customer: “Yes, I’m going back home and would like to ship my poodle.”
Me: “Ma’am, I’m sorry but we can’t ship pets here.”
Customer: “Well, the airlines will over-charge me if you don’t let me. I’ll pay extra.”
Me: “Ma’am, it is actually illegal for me to ship your poodle. I’m very sorry for the inconvenience.”
Customer: *getting irate* “What if you poke holes in the box? Can I ship him then?”
Me: “Ma’am, I’m sorry if I’m being unclear, but I can’t ship your dog for you. I’m truly sorry.”
Customer: “Well, I know I’ve shipped my dog here before. Do you really think I would be here if I hadn’t?”
Me: “Ma’am, I don’t know, but I know we can’t do that.”
Customer: *leaves in a huff*
(Perhaps I should have offered to bubble-wrap the dog for no extra fee. Then she wouldn’t have to poke holes in the box!)
This story is part of our Even-Crazier-Pet-Owners roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?