Me: “Thank you for calling [bank]. This is ****, how may I help you?”

Customer: “I just went to the drive-thru at the bank’s **** location, and they were very rude!”

Me: “I’m so sorry. Please explain what happened.”

Customer: “I go there every day, and they always give my dog a doggy biscuit. Today they didn’t give him a biscuit!”

Me: “I’m sorry. What else happened?”

Customer: “Well…that’s it, but I always have my dog with me and they always give him a treat. They told me they’re not doing that anymore!”

Me: “It’s not a requirement for the bank branches to give treats to customers’ pets.”

Customer: “I’m going to close my account if they don’t start giving out treats again!”

Me: “That is your decision to make. But again, it is not a requirement for a bank branch to give your dog treats.”

Customer: “This is ridiculous!” *click*