Me: “Thank you for calling [pet store], how can I help you?”

Customer: “Yes, operator. Can you please connect me to [pet store]?”

Me: “This is [pet store], ma’am.”

Customer: “[Pet store]! I NEED TO BE CONNECTED TO [pet store]!”

Me: “Ma’am, this is [pet store].”

Customer: “[Pet store!] I NEED TO BE CONNECTED IMMEDIATELY, IT’S AN EMERGENCY!”

Me: “Ma’am, this is [pet store]. How can I help you?”

Customer: “Oh, this is [pet store]? I’d like to buy a doggie sweater.”