Me: “Thank you for calling [store name], how can I help you?”

Caller: “Hello! I was just wondering if I could return something to your store.”

Me: “Sure! That is no problem. Do you still have the receipt?”

Caller: “Yes I do.”

Me: “Than that should be no problem. Feel free to bring it in.”

Caller: “Oh, thank you so much. You see, I bought it for my son’s new baby, but it turns out that it’s not his…”