Faster Than You Can Think

(I work in a very large retailer in the sporting goods dept. On the day of my four-year mark last September, I get this call.)

Me: “Sporting goods, how can I help you?”

Customer: “Yeah, I need to check to see if you have this particular scooter in stock.”

Me: “What kind of scooter?”

Customer: “It’s a Razor. I think it’s a blue one. Your website says it’s $197. I want to see if you have it.”

Me: “Let me check. Hold on.

(I place the customer on hold and go check our stock.)

Me: “Yeah, we have two. One has a speed of 10 MPH and that one is like an old foot-powered scooter with an electric motor. We also have a European-styled-scooter with a speed of 15 MPH.”

Customer: “Mmmm, okay, does the 15 MPH scooter go faster than the 10 MPH scooter?”

Me: “Um, yeah. That kinda tends to happen.”

Customer: “So that’s faster, right?”

Me: “Yeah, it is faster.”

Customer: “Okay, yeah. Thanks!”